Founded in 2004, Liquid Voice has grown to become one of the leading privately owned specialists in interaction capture and analytics with customers worldwide supported by our centres of excellence in the UK and New Zealand.
We are innovators and at the core of our solutions is a set of smart analytics capabilities that enables our customers to inspect, understand and analyse every interaction they are having with their customers.
Our solution suite for the Public Safety market has become more comprehensive over the past decade, now covering:
Event Reconstruction – for mapping interactions and data points associated with an incident to one clear timeline, for analysis of the full picture.
AILSA – our AI-powered interaction assistant designed to support and empower call operators by ingesting emergency calls, summarising these interactions and analysing the sentiment to unlock insights into staff stress, escalation requirements, and training opportunities. With AILSA, call handling time can be reduced by an estimated 75%. Watch how AILSA works here.
Automated QA – with call transcription and subsequent automated checks, manual quality assurance is a thing of the past. Our system can check that call operators are acting with best practice and care.
Stress Monitoring – tracking stress levels of call operators and identifying moments where escalation is required. In times of serious stress, call operator wellbeing is of paramount importance, so our system is configured to send automatic alerts to line managers, so that they can step in and support staff when it’s most important. You can visit our website here to learn more: https://www.liquidvoice.com/
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